We are committed to ensuring your privacy is protected and understand the importance to you, of keeping the personal information that you provide to us confidential and secure. This Policy sets out how we safeguard your privacy. We do not sell your personal information to any third party.

1. What we collect

1.a When you complete an order we collect personal information about you. Information collected generally comprises of your, contact details (including phone, name, address, IP address and e-mail). When you place an order or register your email address will be placed on our email marketing list.

2. What if you provide incomplete or inaccurate information?

2.a In most cases, you will be contacted via the e-mail address provided, then by phone. If this fails the order will be cancelled.

3. Using and disclosing your personal information

3.a We do not use or disclose your personal information for any other purpose than completing your order, this information is not transferred or sold to any third party (this excludes logistical processes). Please also contact us on 02 9011 5617 if you would like any personal information we hold about you deleted.

4. Access to your information

4.a You can access the information we store about you by using the customer service link, sign in and edit your details.

5. Security of your personal information

5.a We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the information we hold about you from misuse, loss and from unauthorised access, modification or disclosure. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times.

5.b Our security measures include the 128bit dedicated encryption of completed online credit card transactions which numbers we do not store.

5.c When information we hold is identified as no longer needed for any purpose we will ensure that it is effectively and securely destroyed.

6. Links to other web sites

6.a Our web site may contain links to third party web sites. We provide those links for your convenience only and you should be aware that the information handling practices of the linked web sites might not be the same as ours.

6.b We are not responsible in any way for the conduct of companies linked to our web site. We advise that you examine the terms and conditions of those web sites before disclosing any personal information on those web sites.

7. Cookies

7.a A 'cookie' is a packet of information that allows our server (the computer that houses the web site) to identify and interact with your computer. If you are unable to order from our site, it is possible that your security settings are too high and do not allow for cookies. You will need to allow our site to issue you with a cookie to place your order. We do not use permanent or tracking cookies on this web site.

8. Changes to our Policy

8.a We may make changes to this Policy and our information handling practices from time to time for any reason. We will publish those changes on our web site www.signaturebears.com.au and, if there are important changes or a lot of minor changes, by updating this document. The amended Policy will apply between us whether or not we have given you specific notice of any change.

9. Privacy concerns or complaints

9.a If you have concerns or wish to make a complaint regarding the treatment of your personal information by us, please contact us for assistance.

10. How to contact us

10.a If you have any questions about our Policy or about the way we manage your personal information, please contact us here.