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We are committed to ensuring your privacy is protected and understand
the importance to you, of keeping the personal information that
you provide to us confidential and secure. This Policy sets out
how we safeguard your privacy. We do not sell your personal information
to any third party.
1. What we collect
1.a When you complete an order we collect personal information
about you. Information collected generally comprises of your, contact
details (including phone, name, address, IP address and e-mail).
When you place an order or register your email address will be placed
on our email marketing list.
2. What if you provide incomplete
or inaccurate information?
2.a In most cases, you will be contacted via the e-mail address
provided, then by phone. If this fails the order will be cancelled.
3. Using and disclosing your personal
information
3.a We do not use or disclose your personal information for any
other purpose than completing your order, this information is not
transferred or sold to any third party (this excludes logistical
processes). Please also contact us on 02 9011 5617 if you would
like any personal information we hold about you deleted.
4. Access to your information
4.a You can access the information we store about you by using
the customer service link, sign in and edit your details.
5. Security of your personal information
5.a We are committed to keeping secure the personal information
you provide to us. We take all reasonable precautions to protect
the information we hold about you from misuse, loss and from unauthorised
access, modification or disclosure. However, as we cannot guarantee
the security of communications over the Internet, we cannot give
an absolute assurance that your information will be secure at all
times.
5.b Our security measures include the 128bit dedicated encryption
of completed online credit card transactions which numbers we do
not store.
5.c When information we hold is identified as no longer needed
for any purpose we will ensure that it is effectively and securely
destroyed.
6. Links to other web sites
6.a Our web site may contain links to third party web sites. We
provide those links for your convenience only and you should be
aware that the information handling practices of the linked web
sites might not be the same as ours.
6.b We are not responsible in any way for the conduct of companies
linked to our web site. We advise that you examine the terms and
conditions of those web sites before disclosing any personal information
on those web sites.
7. Cookies
7.a A 'cookie' is a packet of information that allows our server
(the computer that houses the web site) to identify and interact
with your computer. If you are unable to order from our site, it
is possible that your security settings are too high and do not
allow for cookies. You will need to allow our site to issue you
with a cookie to place your order. We do not use permanent or tracking
cookies on this web site.
8. Changes to our Policy
8.a We may make changes to this Policy and our information handling
practices from time to time for any reason. We will publish those
changes on our web site www.signaturebears.com.au and, if there
are important changes or a lot of minor changes, by updating this
document. The amended Policy will apply between us whether or not
we have given you specific notice of any change.
9. Privacy concerns or complaints
9.a If you have concerns or wish to make a complaint regarding
the treatment of your personal information by us, please contact
us for assistance.
10. How to contact us
10.a If you have any questions about our Policy or about the way
we manage your personal information, please contact
us here.
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